Terms and Conditions
These terms and conditions ("Terms") govern the use of the products and services offered by Zonda Fit ("Zonda", "we"), including our mobile apps (Zonda Run, Zonda Strength), our web platform (Zonda Coach) and any other service available through zonda.fit (together, "the Service").
By creating an account or using the Service, you accept these Terms. If you do not agree, please do not use the Service.
1. About Zonda
Zonda is a coaching and fitness training platform that offers:
- Zonda Run: mobile app for athletes who train with a running coach.
- Zonda Coach: web platform for professional coaches who manage athletes.
- Zonda Strength: strength-training mobile app with AI-generated plans.
Zonda is a support tool. It does not replace professional medical advice or the judgment of a coach or health professional.
2. User account
2.1 Registration
To use the Service you need to create an account. You agree to provide truthful, complete and up-to-date information.
2.2 Minimum age
You must be at least 13 years old. If you are between 13 and 18, you declare that you have authorization from a parent or guardian.
2.3 Account security
You are responsible for keeping your password confidential and for all activity under your account. If you suspect someone accessed it without your authorization, notify us immediately at soporte@zonda.fit.
3. Permitted use
You agree to use the Service only for legitimate purposes and not to:
- Impersonate another person or entity.
- Reverse engineer, copy or redistribute parts of the Service.
- Access other people's accounts or private data without authorization.
- Upload illegal, offensive or defamatory content, or content that infringes third-party rights.
- Interfere with the operation of the Service through mass scraping, bots, attacks or attempts to exploit vulnerabilities.
- Use the Service for unauthorized commercial purposes (for example, selling or sublicensing access to third parties without an agreement with Zonda).
4. Subscriptions and payments
4.1 Coach plans (Zonda Coach)
Zonda Coach offers monthly paid subscriptions for coaches. Available plans, prices and current features are published at /coach.
- Free trial: 30 days at no cost, no card required.
- Recurring billing: when the trial ends, or when you activate it explicitly, you are charged monthly according to the chosen plan.
- Proration: if you join mid-month, we only charge the corresponding fraction starting the day after the trial ends.
- Plan changes: you can upgrade or downgrade at any time. Upgrades are prorated; downgrades apply in the next cycle.
- Cancellation: you can cancel in one click from the app. You keep access until the end of the billed cycle.
4.2 Athlete → coach payments
In Zonda Run, athletes pay their coaches through the platform using MercadoPago or bank transfer. Zonda takes no commission on what the athlete pays the coach — the coach receives the full amount (minus the fees of the chosen payment method). The coach is responsible for setting their price, their collection policy and their personal tax regime.
4.3 Refunds
If within the first 7 days after a charge you consider that the Service does not deliver what was promised, write to us at soporte@zonda.fit and we will evaluate a refund.
4.4 Price changes
We may change plan prices with at least 30 days' notice. "Launch offer" prices are kept for users who join during that period for as long as the subscription remains active.
5. Coach ↔ athlete relationship
Zonda is the technology platform that facilitates the relationship between coaches and athletes, but it is not a party to that contractual relationship:
- The coach is responsible for the quality and suitability of the training plan.
- The athlete is responsible for following the plan within their physical capabilities and under medical advice when appropriate.
- Zonda does not guarantee or endorse the professional qualifications of any specific coach — verify them by your own means.
6. Artificial Intelligence
Some features of the Service (plan generation, biomechanical analysis, race strategy) use AI models. The results are automatically generated suggestions that require human review before being applied. Zonda does not guarantee the absolute accuracy of AI suggestions and assumes no responsibility for decisions made based on them without professional supervision.
7. Intellectual property
- Zonda and all its elements (brand, logos, code, design, own content) are the property of Zonda Fit and are protected by applicable intellectual property laws.
- Your content remains yours: the training data, photos, audio, plans and comments you upload are your property. You grant us a limited license to process them and display them to you within the Service.
- Templates and generated plans: coaches retain ownership of their templates and methodology. Zonda does not use that content to train models or to offer it to other coaches.
8. Limitation of liability
The Service is provided "as is" and "as available". We do our best to keep it operational, secure and error-free, but we do not guarantee that it will be free of interruptions, failures or data loss.
Zonda will not be liable for:
- Physical injuries resulting from training. Physical training carries inherent risks — consult a health professional before starting any program.
- Indirect damages, lost profits or loss of opportunity.
- Actions or decisions taken based on AI-generated suggestions without professional supervision.
- Losses resulting from the coach's or athlete's failure to fulfill their part of the contractual relationship.
Zonda's maximum liability to a user is limited to the total amount actually paid by that user in the last 12 months.
8.1 Third-party services
The Service integrates with third-party services that you choose to connect, such as Strava, Garmin, intervals.icu, Apple HealthKit, Google Health Connect and MercadoPago. On behalf of those providers, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Those providers are not liable to you for any indirect, special, punitive or consequential damages arising from the use of the Service. The use of each third-party service is also governed by its own terms.
9. Account suspension and termination
We may suspend or terminate an account without prior notice if we detect:
- Violation of these Terms.
- Fraudulent or illegal activity.
- Abusive use of the Service that affects other users.
- Non-payment after the relevant reminders (paid subscriptions).
You can also close your account at any time from the app settings or by writing to soporte@zonda.fit. We keep backups for 30 days for audit purposes; after that period the data is deleted.
10. Changes to the Terms
We may update these Terms. If the changes are substantial, we will notify you by email and/or in the app at least 15 days in advance. If you keep using the Service after the effective date, you accept the new Terms.
11. Governing law and jurisdiction
These Terms are governed by the laws of the Argentine Republic. For any dispute arising from these Terms, the parties submit to the ordinary courts of the Autonomous City of Buenos Aires, waiving any other venue or jurisdiction that may apply.
12. Contact
Email: soporte@zonda.fit
WhatsApp: +54 9 11 2402-5614
Website: zonda.fit